Ip Phone
Color : black
Brand Name : Asttecs
GSM Gateway Devices
call center head set
1,600 Per Piece
Color : black
Frequency : 150-6000Hz
Ip Pbx
A complete telephony solution suits all type of enterprises, from small to large. Now double your communication at half cost.
...morecall center dialer
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution has all the features associated with high end and high cost proprietory call center solutions. Key offerings Automatic call distribution Interactive voice response Voice logger Voice blasting Hosted dialer CRM integration SMS integration Live/current agent monitoring Report and campaign statistics Voicemail to email Missed call alert on agent screen Call history search and dial option Feedback IVR Sticky agent and account based call routing *astTECS Edge: GSM predictive dialer Auto change of the campaign according to time zone Automatic agent account lock IVR database retrieval Click to call from website Dial-in/dial out multiparty conference Logical Partitioning *astTECS Outbound Call Center Suite: *astTECS predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections) with the life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting various campaign and list management strategies. Features Manual, progressive & predictive dialing Outbound ACD Longest idle agent based routing Call back scheduling Multiple campaign management Multiple dialing modes Agent inter dialing support Call forward and three way conferencing DNC list management Agent call intervention Real time supervision Music on hold Call transfer Call retrieval *astTECS Inbound Call Center Suite *astTECS inbound solution can provide substantial improvement to the productivity of your call center. Skill based routing organizes incoming calls and route them to the most appropriate agents. Features: Interactive voice response Automatic call distribution Skill based routing Inbound call pop up Most idle agent based routing Real time supervision Agent call intervention Call back scheduling Call conferencing *astTECS GSM Dialer Run your domestic process with *astTECS GSM dialer and reduce your telecom expenses by 50%. It also help the enterprise to increase the sales turnaround and effective utilization of leads. Hosted Dialer Solution *astTECS hosted dialer solution is a plug and play technology for international call centers and is intended for those call centers who want to operate on OPEX model Add on Features: Call Center Analytics : Get detail reports on agent behaviour, outliers detection, profiling, QA conformance, gap analysis with add-on feature of call center analytics. CRM Integration GSM Integration A2Billing – is a prepaid calling card platform. Product Variants *ast c10 – For 10 Agents *ast c30 – For 30 Agents *ast c60 – For 60 Agents *ast c100 – For 100 Agents
...moreintegrated CRM Call center Dialer Device
*astTECS Call Center Dialer series are now powered with Vtiger CRM to capture & organize your customer’s data. A CRM (or customer relationship management) solution integrated with asterisk based Call Center Dialer system is a powerful organizational tool to enhance your customer experience with your organization; and increase the efficiency and information access capacity of your employees. Vtiger is a popular web-based, flexible, easy to customize, & 100% open source CRM system to help your organization managing work processes. Desktop Call Notification Inbound / Outbound call popup with details Option to create Leads & Contacts Hangup or Transfer of Calls Click to Call from CRM Decision making is faster when the access to all the required information is quick & easy. CRM Functions Lead Management Contact Management Ticket / Support Management Report Management Inventory / Product Management Project Management Updates and Comments Management Document Management Calender / Events / Activity Management Call recording Call RecordingBy integrating Vtiger CRM with *astTECS Call Center Dialer, the users have access to – easy calling, call recording, view & listen to recorded calls. All calls recorded can be accessed by admin or agents by using CRM interface – Customer name, number, call duration, call time, etc. A click to the recorded file from the CRM downloads the file to your system, which can be listen later. Benefits of implementing CRM Strong Relationship Management With complete awareness about the customer, customer’s needs & past interaction with company, an employee can create a better bond with the customer, and help him better in less time. Efficiency Information on customer buying behavior & interest can be used to make faster decisions & close more sales Customer Experience Customer will have less struggle everytime he approaches to the organization. All the department within an organization will have complete data about the customer. Organized Data All your leads, contacts, customers & orders can be organized & stored in an standard format, which is easy and flexible to retrieve. Enhanced Sales & Marketing Cross selling, Up selling, Calls, Newsletters & Emails can be more precise and result oriented when it is delivered to a focused group.
...moreIP PBX System
*astTECS IP PBX is developed to meet the voice and data convergence requirements necessary to run your business. With its advanced features, *astTECS IP PBX can reduce costs, increase productivity and connect remote offices and teleworkers. It enables your business to be flexible, innovative and competitive. Technology *astTECS IP PBX is purely Asterisk. Asterisk is an open source communication platform which provides all of the features you would expect from a proprietary PBX at a much affordable cost. Asterisk is one of the best ways for a sensible integration between telecom and any other technology you might wish to connect your telecom to. Flexibility Asterisk is flexible to adopt and integrate with your existing telecom infrastructure. With asterisk no one will tell you how your phone system should work or what technology you are limited to. Asterisk embraces the concept of standards compliances, while enjoying the freedom to develop its own innovations. Features and functionalities *astTECS IP PBX is packed with all the high end features that a propriety PBX can offer you and much more. With Asterisk as the platform, opportunities are endless. The standard compliance and open architecture allows *astTECS IP PBX to offer exactly what your business requires. Third party Integration As *astTECS IP PBX is based on open standard, it can integrate seamlessly with any third-party applications and products. You can choose from the line of products that are available in the market and will have no vendor lock-in. Technical Support Our technical support team is trained on all types of Asterisk applications with extensive troubleshooting experience encompassing basic dial plan construction to real-time configuration management. We believe in a quality and efficiency driven services. We have 24/7 customer care support, striving to make the customer experience fruitful with us. Features Video calling & conferencing: *asttecs IP PBX supports superior quality video calling. Needs no other hardware except video cameras. Multiple participants and presenter can share their video simultaneously over the web using in-built or external webcam. Desktop Sharing Upload PDF/office documents Whiteboard with text tools Mute & un-mute participants Public & private chat option Smart phone with Wi-Fi client: *astTECS IP PBX can connect smart phone through SIP extension within Wi-Fi range. This feature helps to receive calls while roaming around the premise /nearby location. Audio conference bridging: with in-built audio conference facility, *astTECS IP PBX enables all users to host conference calls with protected password. It supports multi-party conferencing with 6 or more people. The talker optimization feature enable the talker who are not speaking as being muted ensuring there is no build-up in background noise. Interactive Voice Response (IVR): *astTECS IP PBX has in-built IVR solution which have the flexibility to create upto 9 levels and sub-levels. It supports multi language voice, custom greetings, text to speech and many other advanced features. Voice Logger: *astTECS IP PBX has in-built call recording software which enables you to record both incoming & outgoing calls for quality monitoring and disputes resolution. You can filter the files based on source,destination, time and duration. Distributed office setup: With *astTECS distributed office setup, you can connect office locations/branches for seamless communication. It eliminates site-to-site calling cost and can be managed from one location. Voice mail to Email: The voice messaging capabilities in *astTECS IP PBX delivers productivity and efficiencies day-in and day-out. All extensions have voicemail option which enable user can send voice mail as an attachment with message notification. You may receive the mail even on your mobiles and reply to it. Seamless integration with existing EPABX: *astTECS IP PBX can integrate seamlessly with existing EPABX and ensures to provide advanced features like – voicemail to email, IVR, distributed office setup, unlimited voice recording. Fax to Email: *astTECS IP PBX has in-built fax solution to send fax through your PC and receive fax on any of your email clients. Add on features 1. Web-based receptionist console: *astTECS IP PBX enables the operator to view the detail information about PBX activities in real time. It helps the operator to operate efficiently and perform quality monitoring with its enhanced features. Action – Transfer to voicemail, transfer to external numbers, record calls, spy and whisper Trunk Button – Show call count for trunks, call details, caller id and channels Conference Button – Lock/unlock conference, mute/unmute member, remove participants Queue Button – Call waiting and timers. 2. PRI Integration3. CRM Integration4. GSM Integration Product Variant Mini PBX – IP PBX for up to 10 extensions ast e25 – IP PBX for up to 25 extensions ast e50 – IP PBX for up to 50 extensions ast e100 – IP PBX for up to 100 extensions ast e200 – IP PBX for up to 200 extensions ast e300 – IP PBX for up to 300 extensions ast e500 – IP PBX for up to 500 extensions ast e1000 – IP PBX for up to 1000 extensions
...moreTECS Smart Phone Gateway PBX System
Upgrade your old or existing PBX system to ‘A Smart Telephony System’ Overview *astTECS offers the technology that is focused on improving your enterprise communication system. Turn your existing or old PBX system into advance communication system. Increase Flexibility & Mobility of your human resources. Offer better availability for your customers / clients. Calling & Receiving calls for your office extension at your smartphone. Connect with Existing PBX via Smartphone Our gateway lets you connect with your existing or outdated PBX System using your smartphone. Give a complete makeover to your PBX system and turn it into a high-tech platform, for better & flexible business communication. Receiving & Dialing the landline calls in a Smart (phone) Way By implementing *astTECS Smartphone gateway to your organization, your smartphone becomes the extension of your office phone; allowing you to get connected with your PBX system – Anytime / Anywhere*. By default, you are always connected within your office premises. Once the PBX system can be accessible online, the connectivity becomes boundary-less. Official Records Management Now when you are getting all your business call at your smartphone, the PBX system is still recording all the history & call logs, which can easily be retrieved when required. Benefits for Offices & Enterprises As your office is now powered by *astTECS Smartphone gateway, the staff is not restricted to any particular place. You or your staff can have accessibility to all your customer’s calls at any instance. The Lunch hours, Meetings, Coffee breaks, etc., are no longer can be excuses for the non-availability for your customers. Above all, your customer will be delighted to have a service with easy accessibility, & no waiting. Supported Features SIP for calls and instant messages. Codecs : pcmu/a (aka G.711 {u-law/a-law}); speex; g722; GSM; iSAC; SILK (narrow-band/wide-band/ultra wide-band); G729; AMR (depending on device) and as extra plugin : OPUS; g726; g722.1; codec2. Echo cancellation (with various backends : webRTC, speex, simple) Auto speaker/earpiece option API provided for other apps plugins. Conference, transfer. Secure call with TLS transport for SIP and SRTP or ZRTP for media. Multi-account support: up to 10 accounts can be activated at the same time; Can use native audio driver Integration with Android operating system with filters and rewriting rules
...moreVoice Logger
Use call logging or agent monitoring to improve your performance with your customers. Get regular reports, listen to recorded files, or review agent’s performance.
...moregsm gateway device
Reduce the company’s telephone expenses by reduced the call rates. Also, send messages via “sms”.
...morevideo conferencing services
Connect & collaborate with your clients, partners or employees using view calls. Reduce the travel expenses & increase the productivity of every interaction.
...moreivr services
Let technology filter your calls traffic. A smart solution to handle large call volumes with limited resources, personalized messages & call routing.
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