Brand Reputation Management services
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Out there in the social stratosphere, it's all out in the open and every brand is a public persona - open to both bouquets and brickbats. Brand reputation, the vibes that emerge and their impact on customers and prospects, have a lot to do with perception. Our team of Online Reputation Management (ORM) specialists sniff out every tweet and comment where customers have something to say about a brand. We leverage our social media listening & monitoring capabilities to respond to customer queries or complaints, ensuring that the communication lines with the brand are always open.