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Voice Logger
Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.
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Video Conferencing System
We are offering video conferencing system, a videoconference or video conference (also known as a videoteleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called 'visual collaboration' and is a type of groupware.
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Predictive Dialer
A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing.
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Ivr System
Interactive Voice Response (IVR) system helps you in automating inbound calls that are repetitive in nature. According to many sources, 50% of inbound calls are repetitive in nature, and do not require an agent's participation. Some of such calls include account information retrieval, flight information, pricing, record updates, new password or pin generation, and transaction processing. The call time for processing such calls can be drastically reduced with a fully automatic IVR solution that serves customers intelligently based on their queries and inputs, thus enabling faster self-service. Your agents can attend to those customers who have specific calling purposes (as opposed to generic queries like account balances), thereby increasing your business productivity and efficiency.
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Ip-pbx
We are offering ip-pbx, the technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness that all enterprises seek. The ip pbx is also able to connect to traditional pstn lines via an optional gateway - so upgrading day-to-day business communication to this most advanced voice and data network is a breeze!
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Call Conferencing System
Audio conference calls made easy. with us Audio conference calling is a great way to conduct business when your colleagues are thousands of miles away. With the latest and greatest audio conference system from Cozy Vision, your audio conference phone meetings are more clear and more reliable than ever before. With our system, you get noise cancellation, giving you and your company better quality conferencing. We offer the best solutions and equipment, from echo cancellation to video conferencing.
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Automatic Call Distributor
ACD (Automatic Call Distributor) manages inbound calls and routes them to all the available agents who are logged in to a system. Usually, the number of inbound calls for any contact center is more than the number of agents available, and it may happen that some agents are overwhelmed with calls while others are idle. ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations.
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