Database Monitoring Services in Delhi

Remote Quality Monitoring

Get Price Quote

we offer Remote Quality Monitoring. Our obsession with Customer Interaction Quality has resulted in a separate niche practice group at Intellicom – Remote Quality Management. Intellicom is the ONLY offshore quality monitoring vendor for a Fortune 200 US Company which has engaged us to monitor their US & Canadian call centers and provide feedback for compliance to internal processess, best practices and regulatory compliance. To achieve transparency and flexibility, Intellicom has built a web application where all the monitoring forms, vendor specific feedback and the actual call are available apart from various customizable reports.