IT Solutions in Kirti Nagar, Delhi

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introduction to it service management (bs 15000)“it specialists have for too long focused on boxes and wires at the expense of the services the systems support”.too often our interest in technology overshadows our interest in the businesses that use the systems and the people for whom we provide the hardware and software. Many it departments remain product-oriented, technology-oriented, methodology-dependent, user-averse and inwardly focused. The development life cycle stops once the software is delivered. Success is judged in terms of providing software to budget, to schedule and to specification as defined by a completed user acceptance test. Maintenance and support are seen as being about solving problems, not serving people. reliability : do we turn up to meetings when we say we will? will the system work or fall over when a critical customer is on the phone? can we provide 24-hour support?responsiveness : are we flexible enough to respond to changing business needs? can we accommodate new services quickly? will we adapt to the changing way our customer works or will we demand that customers adapt to our systems? assurance : is our it staff properly skilled and professional? do we have a solid reputation for delivery? do our customers feel that we are technically competent? are they confident that we will deliver accurate and timely information to them? empathy : do we understand the pressures our customers are under? do we understand the business problems and process they are dealing with? are we aware of their it skill levels? do we talk to them in a way, which is neither patronizing nor full of jargon, but seeks to increase their it understanding? key components of it service management (bs15000)service deliveryservice level managementfinancial management for it businessesit services continuity managementcapacity managementavailability managementservice supportincident managementproblem managementchange managementrelease managementconfiguration managementsecurity managementalignment of it planning and business strategies benefits of it service management (bs 15000)questionnaires and focus groups will be needed to get feedback to measure these service quality dimensions, so that gaps can be identified and filled. A service-oriented helpdesk and support function will focus on the customer, not the problem. Service-oriented helpdesks build relationships with customers through planned and unplanned interaction. Communication is regular, regardless of whether problems have occurred. Problems are anticipated and training is given. The it support function aims to understand the customers' goals and purpose, to better support them. service-oriented practice in strategy, development and maintenance requires the development of a service culture. This requires proactive management committed to service and customers above products and technology. creating an awareness of service concepts amongst it staff developing quality moments of truth through practice and training in customer interaction and the management of the service encounter profiling customers or users and understanding their jobs, cultures and information needs understanding the expectations of customers through surveys, interviews and visits communicating customer service expectations to it staff through training and the development of measurable service contracts actively marketing services and service concepts to customers through awareness programmes, the development of communication strategies and the development of an it service brand identity restructuring the it department around services and customers, not applications and operating systems establishing continuous service feedback mechanisms and holistic service quality programmes.

Industrial Automation Solution as the name suggests is the key to independent, efficient, synchronous manufacturing systems for better & effective management of resources (man, machine, material, etc.) with consistent production & accuracy in lessor time. In short it is programmed set of operations/events which take place repeatedly on a on/at a definite interval of time. Automation systems offers lower downtime, idle time, bottlenecks etc other productivity curses. It is classified as Mechanical : This constitutes of mechanisms, motion dynamics is totally mechanized. It also constitutes automation through Hydraulics N Pneumatics systems which provide leverage for higher force component, control, synchronisation of operation, inline step operations & much more.Electromechanical : This constitutes mechanical, electrical, & nowadays electronics combinely called mechatronics. This uses various breaker circuits, relays, contactors, PLC'S, sensors, motors, robots, servomotors, various gauges & measurement/field devices to yield better accuracy and control. These all are collectively combined in form of a control panel for ease in operation of whole line/system. In Today�s time, various tools are used to have better control over manufacturing activity like SCADA. We at AE PROVIDE A SOLUTION TO ALL YOUR manufacturing automation needs whether it is design of FixturesConveyors : Belt, Roller, vibratory, screw, pneumatic, magnetic etcHydraulic N pneumatic Lines Control PanelsIntegration of various Mechantronic systems to yield higher productivity & better control over production at nominal cost with high accuracy & repeatability. Our reasonable pricing, after sales service, long lasting performance, operator friendly design makes us stand out of the crowd.

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Precision bearing house, PBH is a popular and trusted solution provider of a broad range of industrial automation products with the objective to offer the best quality products and services to customers. From complete solutions like linear motion guide, coupling, aluminum profiles, auto caster, coupling, gear motor, linear guide, maxima actuator, motion controllers, speed guide, stepper motor and drive to product components, we offer products with world-class quality to clients. The products we manufacture are created in-house by experts and we import product from USA, Germany, South Korean, Taiwan etc. without comprising the quality.

We are providing many types of services at affordable prices such as Managed IT Services

NIPPON Data Application Migration services enable organizations to improve business agility, reduce risk, and control costs by renewing technology platforms. NIPPON migration solutions take your application to an open systems web-enabled platform and also position you to take full advantage of latest technology.

Our solutions are well known for user friendly interface, fast browsing speed and easy navigation. The visitors will get amazing browsing experience while visiting your website. We provide fully secure payment integration so that your users don’t shy of shopping online.

Business To IT Alignment Service, Online Inventory Software

Advertisement Services, web developments services

Server Virtualization, Portal Development, Network Design & Deployment

Simplifying Communication At Elion we believe in simplifying the needs of our customer. Our marketing and IT division is the most visible arm of the group and are specialists in catering to the telecom needs of large, small and medium enterprises while utilizing our simplified process. We understand the needs of the customer and then implement a solutionin an effective and sustainable manner. Our solutions are completely customized as per your requirements. Our team can integrate our telecom and marketing solution with your existing applications to make life easier for you. With the increasingly vital role played by social media in business marketing, Elion now offers Social Media Management Services as well, publishing compelling and regular content for your business social media accounts. Our goal is to deliver successful marketing strategies and case studies. Social media channelsare a good way of increasing the image of a company’s trustworthiness and goodwill, while also aiding lead generation and increasing your return on investment. It gives you total access to your customer feedback and helps you to discover your customer preferences. With us by your side you not have to worry about your telecom needs. When you are with Elion we make sure you face zero business loss resulting from inefficient telecoms solutions. We can provide you with complete turnkey solutions for your telecommunication needs, whether it is for customer care, simple help desk management or a marketing campaign. Our solution includes almost zero hardware at the customers end and complete customization of your requirement.

it solutions design

Video Door Phones, Video Surveillance, audio video solutions

We are offering task management services. Task management features: . Add & edit tasks quickly with inline editing in grid . task types like fixed unit, fixed duration, fixed work . Advanced task constraints and dependencies . Leverage task dependencies, constraints etc. For faster project updates . Milestones . Task scheduling based on project and resource calendars . Update and track task status using % complete, actual, remaining duration, or per day hours . Control updates to project accept (merge) or reject task updates . Baseline tasks . View task usage . Earned value report . Inform about task assignment change through internal messaging . Link other objects like issues, risks with tasks . Export to csv

purchase order processing, Led Lights, Pre Purchase Inspections

access control services, computer cabling services

telecom service

Computer Services, software designing services

IT Security Solutions

Turnkey IT Project Solutions, computer amc service

b2b solutions, Laptop Computers, Cosmetics, golf equipment, Mobile Phones

device management, Network Surveillance Recording Server, data projector

Body Shaping Services, pharmaceutical training services

cloud management service, wireless broadband services, airtel