IT Solutions in Patel Nagar, Delhi

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introduction to it service management (bs 15000)“it specialists have for too long focused on boxes and wires at the expense of the services the systems support”.too often our interest in technology overshadows our interest in the businesses that use the systems and the people for whom we provide the hardware and software. Many it departments remain product-oriented, technology-oriented, methodology-dependent, user-averse and inwardly focused. The development life cycle stops once the software is delivered. Success is judged in terms of providing software to budget, to schedule and to specification as defined by a completed user acceptance test. Maintenance and support are seen as being about solving problems, not serving people. reliability : do we turn up to meetings when we say we will? will the system work or fall over when a critical customer is on the phone? can we provide 24-hour support?responsiveness : are we flexible enough to respond to changing business needs? can we accommodate new services quickly? will we adapt to the changing way our customer works or will we demand that customers adapt to our systems? assurance : is our it staff properly skilled and professional? do we have a solid reputation for delivery? do our customers feel that we are technically competent? are they confident that we will deliver accurate and timely information to them? empathy : do we understand the pressures our customers are under? do we understand the business problems and process they are dealing with? are we aware of their it skill levels? do we talk to them in a way, which is neither patronizing nor full of jargon, but seeks to increase their it understanding? key components of it service management (bs15000)service deliveryservice level managementfinancial management for it businessesit services continuity managementcapacity managementavailability managementservice supportincident managementproblem managementchange managementrelease managementconfiguration managementsecurity managementalignment of it planning and business strategies benefits of it service management (bs 15000)questionnaires and focus groups will be needed to get feedback to measure these service quality dimensions, so that gaps can be identified and filled. A service-oriented helpdesk and support function will focus on the customer, not the problem. Service-oriented helpdesks build relationships with customers through planned and unplanned interaction. Communication is regular, regardless of whether problems have occurred. Problems are anticipated and training is given. The it support function aims to understand the customers' goals and purpose, to better support them. service-oriented practice in strategy, development and maintenance requires the development of a service culture. This requires proactive management committed to service and customers above products and technology. creating an awareness of service concepts amongst it staff developing quality moments of truth through practice and training in customer interaction and the management of the service encounter profiling customers or users and understanding their jobs, cultures and information needs understanding the expectations of customers through surveys, interviews and visits communicating customer service expectations to it staff through training and the development of measurable service contracts actively marketing services and service concepts to customers through awareness programmes, the development of communication strategies and the development of an it service brand identity restructuring the it department around services and customers, not applications and operating systems establishing continuous service feedback mechanisms and holistic service quality programmes.

purchase order processing, Pre Purchase Inspections

Mass mailing service with effective mass mailing servers that helps promoting your business at larger scale. The mass mailing application shoots a specific amount of mails per hour. Our mass mailing service allows the user to upload the mailer, check the response, receive query and manage quantity.

We are providing many types of services at affordable prices such as Managed IT Services

network communications services

Our Flexible Renting Solution allows you to decide how long you would like to rent equipment for, and you only pay for the time that you use it. You can have peace of mind with unlimited warranty plan as well as the option of on-site technical assistance ensuring that you can focus on running your business.

fixed assets accounting service, assets management services

Our solutions are well known for user friendly interface, fast browsing speed and easy navigation. The visitors will get amazing browsing experience while visiting your website. We provide fully secure payment integration so that your users don’t shy of shopping online.

application migration, Mobile Application And WAP Development

Turnkey IT Project Solutions, computer amc service

business solutions services

it integration services, asset management software, Custom Development

water pump house automation services, water pump house automation services

Business Automation Services, Leadership Development Program

Advertisement Services, web developments services

Networking Products, Wireless Speaker, networking surveillance

Server Virtualization, Portal Development, Network Design & Deployment

access control service, cctv security, surveillance

Legal Consultancy, financial consultancy, software application development

Power And Electricity Automation, CRCA Strip, boiler automation

business automation, Gaming Application, Online Portals

software consultancy service

banking automation, record maintenance, Record Outsourcing

PLM Consulting Services

Information System Audit Service, Auditing & Assurance Services

Clutches, brake, Geared Motors, AC Motors, Motor, servo inverter

video analytics, rfid services