Mystery Shopping Service in Prakash Mohalla, Delhi (3 service providers available)

Mystery Shopping Research Services, customer satisfaction survey

Mystery Shopping Service, data analysis service

eChamp research is a leading market research firm that anonymously evaluates and monitors the level of services being offered by your Organization across all the touch points to ensure that the customer or the end user is satisfied in all aspects. Our team of Mystery Evaluators evaluates the touch points and our expert team of analysts collaborates the information gathered to generate customized reports. Our detailed analysis not only facilitates in building customer base, retaining and nourishing currentexisting customers, maximizing sales and thereby, revenue, but also works as a double edged sword by highlighting the key areas of improvement across the touch points. Our well-structured reports enable your Organization to assess and enhance its employees’ sales ability and recognize the talent pool of its valuable employees. We also offer Strategic Competitor SWOT Assessments that strategically help your Organization to Formulate, Implement, Monitor and Adjust to market trends and stay ahead in the competitive world. Mystery shopping enables your Organization to measure service levels at all possible touch points including, but not limited to, In-Store, Call Center or Website evaluations. We also offer a unique End-User Feedback Program, “Mystery Sample Checks” for any retail product, which can be clubbed with an Organization’s Marketing Programs to compile and analyze the feedback of the real users of the product.