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Mister Wallboards
We offer Mister Wallboards. Mister Wallboards is a powerful application for contact centers to visually aid agents with real time information on call handling statistics and performance, as well as to alert supervisors for possible problems and to best organize the contact center operations. It presents Key Performance Indicators (KPI) of any contact center parameter, all at one glance. Moreover, the KPIs are available in various means including large presentation screens, individual desktops, tablets, or even to users who are outside the contact center. Smart Wallboards Use available built-in templates to create wallboards. Divide screens to frames, and present to each frame KPIs, agents’ data, message banners etc. Visual Alerts based on thresholds Create visual alerts based on thresholds such as call duration greater than a value, total not ready time greater than a value etc. Wallboards Reporting Create Call Center Reports based on KPIs, such as call handling per hour, calls abandoned per day, average talking time per day, average waiting time per day etc
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Mister Speech Analytics
We offer Mister Speech Analytics. Mister Speech Analytics provides the ability to analyze thousands of recorded calls quickly and easily identify and categorize speech characteristics. Instead of reviewing a small number of calls randomly for Quality Assurance, Mister Speech Analytics highlights the calls of interest AND the specific issue within each call. It provides valuable information to better train and manage employees, and most importantly, to build stronger, more profitable customer relationships. Mister Call Analytics is a portfolio of value-added applications for IP based PBXs. It consists of call metrics (accounting-billing-cost control etc), audio and video call recording, speech analytics and real time reporting apps. RTEL World is a leading Information and Communication Technologies service provider and software developer in SE Europe. Hundreds of clients use its software applications to monitor their business operations and improve their workforce productivity. Moreover, they rely to a well-trained support team to guide them step-by-step to design, deploy and manage the MISTER Call Analytics solutions. Finally, RTEL World is committed to innovation, product enhancement and customer satisfaction.
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Mister Call Recording
We offer Mister Call Recording. Mister Call Recording combines the Mister CA Platform along with Cisco Mediasense open-source API to create powerful applications with multimedia recording functionalities, comprising a complete solution for capturing, storing and analyzing audio and video recordings for Cisco Unified Communication systems. Mister Call Recording easily adapts to the unique needs of any organization. It uses a scalable architecture to ensure comprehensive redundancy, customer’s and business continuity, investment protection and an attractive ROI. Through its web interface, there is a very easy and intuitive way to search and locate any call, find the most relevant ones, analyze and take action, and improve the whole WFO process. Mister Call Analytics is a portfolio of value-added applications for IP based PBXs. It consists of call metrics (accounting-billing-cost control etc), audio and video call recording, speech analysis and real time reporting apps. Cisco Mediasense is an open-standards network-based active recording platform for capturing and storing audio and video calls.
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Mister Call Metrics
We offer Mister Call Metrics. The MISTER Call Analytics (CA) is an innovative, best-in-class Call Analytics and billing system for organizations that use CISCO IP Telephony. It is compatible with Cisco Call Manager and Cisco Call Manager Express for all versions. Mister CA is scalable from 10 phones to thousands of phones, we already have many client’s references with 1.000 to 10.000 phones. It has a flexible and affordable pricing model with a very small add-on investment in comparison to the hardware infrastructure. Mister CA is not just a simple Call Analytics application, but it optimizes the administration of organization’s telephony system, taking control of daily ICT tasks. It also reduces the telecom costs identifying best call routing options. Mister Call Analytics System is scalable from small to very complex, multi national-multi currency-multi carrier installations.
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