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Single PRI Embedded Voice Logger
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PARTH 30R is a solution for the call Centre which can run 30 agents at one go. This product supports the simultaneous recording of all the 30 channels. It is directly connected with the ISDN PRI and has the easy installation steps. It has a user friendly interface for monitoring and filteration of recordings purpose.Features : Voice Recording of All Calls : Automatically records the incoming/outgoing calls routed from PRI and VoIP lines. You can schedule the logging duration for trunk and extension lines, and restrict recording of certain phone calls e.g. personal calls. User-friendly Browser/Desktop based User Interface : Easy-to-use browser & desktop based application accessible from any remote computer with extensive call reviewing options. Listen to active calls and get in-depth details about all recorded call from the secure interface with authentication. Multi-login Facility with Administrative & User Rights : Multiple users can login to the application interface at different access levels with different level rights. Groups can be created for call monitoring and calls can be assigned to each user-defined group. >Advanced Search & Play Options : Application interface comprises of advanced search option to retrieve call details & play files on the basis of the given criteria. Perform an advanced search that lets you find the desired details within few moments. Voice Compression : There are multiple Voice files can be converted to advanced formats like GSM/MP3/PCM/G.711 A-law/µ-law etc. to save disk space. Compressed audio file can be exported to another user via e-mail for sharing data. Records Complete Call Information : Store all call detail information in MY SQL data base, Call details comprises of Caller/Called ID, Date, Time, Duration and many other details in the form of reports which can be printed out as and when required. Live Call Monitoring : Complete calls can be monitored on LAN network through UI application though all the data is stored in appliance for further access as historical reporting. Client information Pop-up for Incoming Calls (optional) : Client information can be available on executive pc through client application. Player for Call Analysis : Listen to conversations, select and analyse the recorded audio file with various filters. Data Backup, Restore and Export (Optional) : Aria Parth Voice Logger has option to take the backup of calls to anywhere in ftp folder automatically to secure data. Multiple Location Product Connectivity to Single PC (Optional) : Aria has utility to store all locations data in centralised server for security & analysis purpose. Head office do not depend on branches or franchise to send them data for analysis. Core Benefits : Quality Control : Using Aria Voice Logger Client can control quality of the process & monitored on a regular basis to enhance the performance of the employees& process. Regular monitoring of live and historical calls not benefit the client to filter the most productive staff for appraisal but it helps the employees to enhance the communication skill. Customer Satisfaction : All clients are important whether they are companies or individuals. They are important for your organisation growth. Unsatisfied clients will not continue to do business with the companies from whom they are buying. To maintain a healthy relationship with the clients we need to provide excellent support service. Recording of telephone calls and interaction analysis helps to ensure the best possible services to the clients. Daily analysis of recorded data over phone reduces spoken errors and improves performance thus resulting in complete customer satisfaction. Dispute Resolution : Recording of the telephone conversation can be priceless whenever there is dispute on deal offered on telephone in your business. The recorded conversations act as an important proof to solve the differences and retain the respect of your customers. Policy Compliance : The Executive in your organisation is aware of the call monitoring process taking place at the back-end. This makes the staff to be more cautious while talking to the customer over phone. The support personnel will adhere to company policies and regulations, and thus there will be less chance of spoken errors. Organisational Development : Using of Voice Logger in business to record all telephone conversation help to improve the quality of process & enhance the customer satisfaction. If you clients are satisfied you are getting repeated business from your clients, nobody can stop the organisation to grow. Performance Management : There are chances that your staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette. And it will help them to improve. Compliance of government policies : In many processes like call Centre, telemarketing, financials, hotel, share broking and in many more business there are law of mandatory recording of telephone recording. So use of voice logger is mandatory. To maintain law & order : Sometimes investigating agencies anti-terrorist squad etc. record telephone of some suspects & targets to trap them & know their activities. So, Aria Voice Logger help them recording of telephone calls, SMS etc. & alert them in case it is required. Specifications : Support ISDN Protocol GSM Compression MP3 Compression 500 GB HDD High Speed Ethernet Port Support standard FAX T.30 (Optional) Good quality Recording Easy Installation Plug & play Live Monitoring Easy to install UI Recording search by Number , Time , Date Etc DID / DNI / DTMF Recording Incoming / Outgoing / Missed Call Recording & filtering Support VPN Work on local as well as Static IP Optional Recording
USB Based Voice Logger
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