Echelon Edge Pvt Ltd Sector 15, Gurugram, Haryana

Echelon’s IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery. Edge IT Service Desk System is a Contemporary yet Easy to Use Interface What a business needs is improved relationships with their clients, but you can’t achieve that just by offering good services, you need more. A unified IT service desk system can offer you the solution for connecting with your customers in an effective way. It provides ticketing, asset and knowledge management. Being a scalable service desk, it helps you meet all the requirements of your small, medium or large-scale business.

Echelon Edge BSS platform works across the widest range of terrestrial network technologies used by organizations, enterprises, consumers, and many emergency services providers.  The Next Gen customer wants their services to be distinctive and the best in the industry. Especially when it comes to transforming the Retail and Enterprise Customer Journey, one needs a platform that is architected to allow multiple lines of telco businesses.   Echelon Edge BSS platform works across the widest range of terrestrial network technologies used by organizations, enterprises, consumers, and many emergency services providers.   Echelon Edge Digital BSS services offer omnichannel customer interaction as well as a shopping cart experience to provide an OTT-like user experience.  

Introducing Percipient Network Monitoring System, an affordable, easy to use networking managing & monitoring solution. Our team of experts has designed it to match the high quality of service levels with an adaptive & dynamic network infrastructure.    Modern businesses rely on the networks for all kinds of operations and thus, networking is the most crucial aspect for any business.   In this digital world, network spans globally and this implies multiple links between geographically separated data centers, private cloud and public cloud.   Such networks are very difficult to manage and require an agile and proactive Network Monitoring & Server Monitoring System (NMS). But it’s easier said than done because a reliable NMS isn’t a stress-free job.   We have created this system keeping in mind the network management needs of the Telecom companies. It offers a highly scalable solution for Service Assurance, Orchestration & Automation and allows the IT infrastructure teams to execute a set of functions required for planning, deploying, allocating, coordinating, controlling, and monitoring various network resources.

Echelon’s IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery.  Every business wants their customers/clients to talk to them in a way that they feel confident and assured. Our ITSM is aligned with helpdesk that is intuitive, simple and powerful.   It allows breaking the silos and offer seamless integration by workflow automating the procedures and reducing the manual intervention. No business wants their customers to wait for response to their queries and that’s where our helpdesk software comes into the picture. You can define the violation actions and SLA which helps in quick ticket resolution and leave the customers with a happy experience.     You’ve gained knowledge about your customers and their common queries, so don’t let all this go in vain. You can build a robust knowledge base with Edge Helpdesk software that will allow your customers to help themselves. You can offer your customers a choice and an added convenience to raise the tickets via phone, email, conversation with an executive or request portal. Also, the customers can ask the executives to raise the ticket for them after having a conversation.

Echelon’s IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery .With our exclusive IT Asset Management Software allows you to maintain, operate, upgrade, deploy and even dispose the assets related to IT in an organized manner. This also makes the entire working of your IT team more efficient while allowing them to increase their productivity. The technicians will have control over both hardware and software and would relish greater visibility. Fighting with various day-to-day problems and issues would get easier for them. Downtimes are minimized impacting the business in positive way. Furthermore, it keeps a track of all the assets to assure that your employees are provided with the correct type of tools that are needed for the job.