IT Service Management in Nager Bazar, Kolkata

An efficient, reliable and secure IT system is essential for any business. Staff, suppliers and customers are all dependent upon it to provide quality services. Hence in today's service culture, IT service management has and should become a priority. IT systems are growing increasingly complex and require a greater depth and diversity of skills to maintain and manage them. These can be challenging and costly to both acquire and retain. Outsourcing IT service management is widely recognized as a strategic tool to bring new efficiencies, better performance and greater return on investment.We have defined processes to manage outsourced services efficiently and professionally. We follow the widely accepted ITIL (IT Infrastructure Library) approach to IT service management which provide a set of best practices. The components of our service management process are:SERVICE LEVEL REQUIREMENTS (SLR)- Defining your Service Level Requirements (SLR) is the first step. Our predefined template will help you to properly cover all the necessary issues required for your organization's service needs.SERVICE LEVEL AGREEMENT (SLA)- The Service Level Agreement (SLA) is the core to the outsourcing operation. Our SLA template contains an extensive draft of a complete service level agreement. You can accept each clause 'as is' or can edit to cover any of your specific need. SERVICE TRANSITIONING PLAN - We prepare a comprehensive outsourcing plan, which is the guide for the transfer of client's work and knowledge to our environment in a timely and efficient manner.SERVICE QUALITY ASSURANCE PLAN- All the outsourced IT services pass through our stringent Quality Assurance Plan before any delivery. Our dedicated Quality Assurance cell is responsible for the quality of service delivery following a true six sigma process.SERVICE QUALITY AUDIT- Our well researched template designed to audit and review service levels and service management will help you to continually assess and improve the service quality. This can be applied against any of your existing service, supplier or any other third party outsourcing companies.

IT Service Desk Management