IT Service Management in Kolkata

we provide it infrastructure management services,rnuniwides provides intelligent it infrastructure services excellence to our customers via innovation, bring it with business goals and enable flexible it environment across organizations worldwide. we leverage technology alliance with oems and industry leaders to construct optimal it setups, present 365x24x7 support, and facilitate digital business agility that powers growth through standards compliance. we can create an environment wherever organization data will be secured over information technology use. it’s the set of functions that protects organizations internet and systems from unauthorized access by persons, acts, or influences which includes several sub functions, such as creating security services, deleting security services, and controlling security services and mechanisms, spreading security related information, controlling the distribution of cryptographic keying material and authorizing subscriber access, rights, and privileges over lan, wlan and internet.  lan network setup & it security policyrn wireless internet setup & it security policyrn system setup & it implementation our aim is to deliver tangible and measurable business benefits to our customers. in order to achieve this, we offer a spread of unrivalled end-to-end it infrastructure management services: • advisory servicesrn• enterprise management servicesrn• infrastructure center of excellence.

We are offering it service management

Our vision is to enable and empower our clients with the latest digital arsenal and equip them for the tough competitive arena. We reach out to newer organizations, businesses that haven’t yet utilized the power of modern day global interconnectivity and also to older ones who need to re-strategize and reinvent their digital strategy. Web design and Development Search Engine Optimization Online Advertising Social Media Marketing and Branding Digital Scrutiny and UX improvements Creative Solutions Mystery Audits

An efficient, reliable and secure IT system is essential for any business. Staff, suppliers and customers are all dependent upon it to provide quality services. Hence in today's service culture, IT service management has and should become a priority. IT systems are growing increasingly complex and require a greater depth and diversity of skills to maintain and manage them. These can be challenging and costly to both acquire and retain. Outsourcing IT service management is widely recognized as a strategic tool to bring new efficiencies, better performance and greater return on investment.We have defined processes to manage outsourced services efficiently and professionally. We follow the widely accepted ITIL (IT Infrastructure Library) approach to IT service management which provide a set of best practices. The components of our service management process are:SERVICE LEVEL REQUIREMENTS (SLR)- Defining your Service Level Requirements (SLR) is the first step. Our predefined template will help you to properly cover all the necessary issues required for your organization's service needs.SERVICE LEVEL AGREEMENT (SLA)- The Service Level Agreement (SLA) is the core to the outsourcing operation. Our SLA template contains an extensive draft of a complete service level agreement. You can accept each clause 'as is' or can edit to cover any of your specific need. SERVICE TRANSITIONING PLAN - We prepare a comprehensive outsourcing plan, which is the guide for the transfer of client's work and knowledge to our environment in a timely and efficient manner.SERVICE QUALITY ASSURANCE PLAN- All the outsourced IT services pass through our stringent Quality Assurance Plan before any delivery. Our dedicated Quality Assurance cell is responsible for the quality of service delivery following a true six sigma process.SERVICE QUALITY AUDIT- Our well researched template designed to audit and review service levels and service management will help you to continually assess and improve the service quality. This can be applied against any of your existing service, supplier or any other third party outsourcing companies.

It Infrastructure Management Services, it infrastructure lease services

IT Service Desk Management