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MOBILE POINT OF SALES (MPOS)
Eliminate queues with user-friendly mPOS technology The ETP Mobile Store is a complete billing, retail mobility solution on android based smartphone devices which can be also used as a queue busting solution. It is designed keeping in mind the physical store floor space availability. The ETP Mobile Store helps you to assist customers with registering in your CRM program, give them information about their loyalty points, lookup stock, reduce queues by creating invoices for the customers as they wait for checkout, and even put away items on a hold bill. This keeps your customers meaningfully engaged and delighted by the in-store brand experience. The retail Mobile POS software seamlessly integrates with the other ETP omnichannel retail solutions to ensure information accuracy across all sales channels. ETP Mobile Store is available for deployment on iOS and Android-based smartphones and tablets as an app. The retail invoice can be printed with Bluetooth, Wi-Fi or it can be sent via email using the customer’s email address. The mobile POS (mPOS) solution can be connected to the ETP Store Operations system within the store on Wi-Fi or, in the case of an atrium or kiosk sale, to the Central Server EAS through cloud computing. ETP Mobile Store is one of the best mobile POS (mPOS) software developed to facilitate a superlative brand experience.
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OMNI-CHANNEL CRM SOFTWARE
Enhance omni-channel customer experience ETP Omni-channel CRM solution is integrated with the ETP Omni-channel Store Solution and it connects the business back-end operations with the supply and demand channels. This ensures the customer can peruse, pick, purchase, like, promote, review, search, seek information and provide feedback from anywhere at any time. Using the omni-channel retail CRM software, channel-based promotions can be developed, tracked and modified while capturing valuable customer feedback. It provides seamless visibility with a dedicated OMS engine to optimize customer order fulfilment. Customers are delighted with personalized offers and empowered with multiple retail channels, modes of payment and delivery options which further aid sales frequency. The ETP Omni-channel Retail CRM software integrated with the ETP Omni-channel POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily.
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OMNI-CHANNEL PROMOTION PLANNING SOLUTIONS
Increase revenue with quickly deployed promotions across all sales channels The ETP Omni-channel Retail Promotions Planning solution – ETP Accelerator, is developed to help retailers plan, execute, and monitor retail marketing promotions and deploy them quickly across various channels, online and offline. It is designed with a powerful business rule engine that allows you to visualize a promotion across merchandise, channel, location, time, and customer dimensions. ETP Accelerator is equipped with an intuitive dashboard that enables retailers to stay abreast of the customer response to their promotions against various goals and targets set for each promotion. Then tweak their retail marketing promotions as well as easily reactivate previously successful promotions. Merchants and Stores can view their various marketing promotions across various periods in a daily, weekly and monthly calendar format using the in-built promotions planning calendar allowing them to further sync their promotions with the brand’s social media network. The ETP Promotions Planning software also enables you to save promotions and their performance for various seasons or events and review them the next season or event and redeploy them after tweaking them. ETP Accelerator helps you in creating a knowledge based promotions strategy. ETP Accelerator offers the ability for external applications to leverage ETP’s powerful promotions engine using the Promotion as a service feature which is built on Microservices architecture. Any external application can pass order information to ETP Accelerator and in response ETP Accelerator will apply the applicable discounts and send back the updated order. The monitoring and management of this data exchange can be controlled by the ETP Connect application. Both ETP Accelerator and ETP Connect are web based applications enabling easy access by authorized users. External applications can include POS solutions, mobile apps, eCommerce sites or kiosks. These Microservices are built using Java and use Restful services to enable the execution of the promotions such as free item promotions, discounted item promotions, time or customer based promotions, location wise/area specific promotions, and many more.
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Software Solution
POS SOFTWARE SOLUTION
Enable a superior customer experience in-store The All-in-1 ETP Retail POS software – ETP Store – integrated with an in-transaction CRM system creates a single view of the customer from registration to billing to customer-specific promotions to loyalty management. It is user-friendly, fast and reliable with touch-screen technology – making it a proven retail POS solution that transforms your point-of-sale into a point-of-delight for both your end customers and your store staff. Proven across 35,000+ retail touchpoints in the Asia Pacific, India, and the Middle East, ETP POS software has been favoured by leading retailers from fashion & lifestyle retail segments for more than 30 years. It can be implemented across multiple countries, currencies, tax structures & time zones. More than 500 brands in 24 countries, in 200+ cities, across 10 times-zones, run on ETP making it Asia’s Leading Retail Software Solution.
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E-commerce Solutions
Today’s consumers, more than ever, demand access to the best products, the latest technologies, the coolest brands, and most of all to an amazing shopping experience that is seamless across all sales channels. However, even today, several retailers are sluggish in embracing a unified commerce strategy as a result of which their customers don’t always have access to a desirable, continuous experience while browsing, selecting, shopping, making payments for, and reviewing products of their choice as well as while returning them across retail channels. Omni-channel Retail Strategy, popularized during recent years was supposed to address this and offer the savvy customers a consistent, superior shopping experience across every website, marketplace mobile app, and in-store sales channel. But while omni-channel made an excellent attempt at integrating a patchwork of disconnected business systems and applications, it hasn’t quite solved the complications that arise out of disconnected systems working in silos, which hinders the ability to deliver a complete, cohesive and curated customer experience. Unified Commerce Strategy is seen as the next step in modern retail technology as it helps a retail business deliver a reliable, comprehensive experience no matter how or where its customers are shopping from. What is Unified Commerce? The retail industry has witnessed an evolution from separate offline stores and purely online sales through websites to distributed ecosystems comprising of numerous sales channels. In order to be successful, retailers today need to merge all their retail touchpoints, deliver personalization across all sales channels, and provide an omni-channel customer experience. To achieve this, they implement various software solutions such as a Point-of-Sale (POS), a Customer Relationship Management (CRM), Unified inventory management and order fulfilment systems amongst others, coupled with technologies such as e-commerce, data analysis, the Internet of Things (IoT) and Machine Learning (ML). But getting all these different apps, solutions and systems to interact uninterruptedly with each other is a demanding task. Unified commerce drives the omni-channel retail experience to the next level by replacing all the disconnected IT systems with a single, centralized platform, which combines the POS, CRM, e-commerce, m-commerce (mobile commerce), order fulfillment, Unified inventory management, and other technologies. Disconnected systems operate in silos without inherently communicating with each other. As a result, the data collected by them has limited usage and is often redundant. Consequentially, companies tend to make decisions based on incomplete data, which hinders their ability to provide their consumers the desired shopper experience. By integrating everything onto a centralized unified commerce platform, such companies can eliminate this holdup and ensure that the right systems are inter-connected and sharing data for an optimized outcome.
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