Iso 10002-2004 in Mumbai

You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers. Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement. Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organisation cares about customer feedback and receives, manages and resolves customer complaints effectively. Certification against ISO 10002 will provide your organisation with a high quality and reliable complaint management system, including the following characteristics: Visibility Accessibility Responsiveness Objectivity Confidentiality Customer-focused approach Accountability Continual improvement We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. Our ISO 10002 Foundation Training is designed to provide any organisation with the fundamentals of the ISO 10002 requirements. Contact your local SGS representative for further details. Partner with SGS to improve customer service standards and complaint management with the implementation of ISO 10002.

ISO 10002:2018 is a known international standard that guide in determining and implementing processes to monitor and measure complaint handled in organizations. This standard adopts quality management system to enhance the customer’s satisfaction. ISO 10002:2018 standard not only helps in handling the customer complaints but also helps in converting the complaints of the customers as an opportunity to boost the quality of the service. If you are seeking for reliable ISO 10002:2018 certification services, turn to us at Ideal Quality Certifications. The provided services are performed by our dexterous professionals and they work according to the requirements of our clients to gain their complete satisfaction. Furthermore, ISO 10002:2018 certification services that we offer are available at reasonable prices for our clients.

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