Iso 20000-1-2005 in Mumbai

The ISO 20000 standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement. That means working within your organisation to align the staff and procedures of your service desk, service support, service delivery and operations team. The standard aimed at achieving quality assurance in IT service quality consists of two main parts. ISO 20000-1 - a formal specification that defines the requirements for an organisation to deliver managed services of an acceptable quality for customers, against which your compliance can be assessed ISO 20000-2 - a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1. The Code of Practice is particularly useful for organisations preparing for an audit against ISO 20000-1 or planning service improvements ISO 20000 certification demonstrates the reliability and quality of your IT services to employees, stakeholders and customers. We offer a wide variety of training courses for all levels of ability and awareness including Foundation and Lead Auditor Training programmes. An ISO 20000 certification audit from SGS will help your organization develop and improve performance.

ISO/IEC 20000, the international standard for service management, is the first formal worldwide standard, specifically aimed at Information Technology Service Management industries. ISO/IEC 20000 is likely to become a basic business requirement, in the same way as ISO 9001. ISO/IEC 20000-1:2011 can be used by: An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. An organization that requires a consistent approach by all its service providers, including those in a supply chain. A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements. A service provider to monitor, measure and review its service management processes and services. A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS. An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

ISO 20000 – Information Technology Service Management System Certification : ISO 20000 is the first global Standard that specifies the requirements of IT Service Provider Organisations with integrated set of management processes for effective delivery of IT Services. This certification is applicable to any organisation whose services and products mainly depends on IT Infrastructure. ISO 20000 Standard specifies five key group service Management Processes i.e. Service Delivery , Service Relationship , Service Resolution and Service Control and Service Release.

Name of the standard ISO 20000-1:2011 – Service management systems – Requirements Brief Description ISO 20000-1 is one of the globally accepted and a popular international standard published by ISO. First published in 2005, today it is in its second edition. The ISO 20000-1:2011 standard is aligned to the Version 3 of the popular ITIL (Information Technology Information Library) framework. While an ITIL framework describes the good practices of IT Service Management, ISO 20000-1 standard prescribes the criteria for a service management system that a service provider may want to build (please note that ISO 20000-1 is not limited only to IT service provider). Any type of service providing organization can refer to these criteria and develop its own service management system. Once all applicable criteria are addressed, the organization can get this service management system certified from a third party certification body. Most organizations develop a service management system because – There is a need to assure their customers that the organization has the capability to deliver services that meet the customers as well as legal requirements. A certification to ISO 20000-1 will provide that confidence to the organization’s customers. The organizations need to keep on improving internally so that they are able to achieve customer satisfaction. An application of ISO 9001 offers a set of 13 processes categorized into 4 service management process areas to the organization where continual improvement of services is established thereby giving the customers a consistent as well as an ever enhancing experience in terms of the service delivery. ISO 20000-1 helps the organizations build a strong customer focus and ensures consistent top management commitment. It also brings in a process approach wherein all processes in the system are managed for building efficiencies and effectiveness.

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