SGS India Pvt. Ltd. Vikhroli, Mumbai, Maharashtra

The post-virus business landscape will clearly include a larger focus on health, safety and hygiene conditions of employees, customers and public at large. India’s decision to start opening up the economy in a staggered manner, while laudable, requires a plan to make sure that exceptions are minimised, and recurrences of spread are strategically isolated. The positives of the lockdown cannot be afforded to be negated and therefore, there is a need to bring specific standards/protocols for the business organizations, institutions etc. To ensure that they are able to operate safely with little or no instances of recurrence. This requires a few imperative priorities for the organizations/institutions as mentioned below: 1. Ensuring safe operations and workplace for safeguarding health and safety of employees, customers and public 2. Complying with all new covid-19 related requirements from health authorities and/or other government bodies. 3. Ensuring business continuity in operations to serve customers and protect businesses. For the benefit of citizens and industry, qci, along with industry stakeholders, has developed a harmonized “workplace assessment for safety and hygiene” (wash)”. This standard is applicable for assessment at any workplace which has been allowed to operate. The assessment can be done as an on-site assessment by trained assessors or remotely through a virtual system of assessment. The assessment report will provide the applicant with an objective assessment of the safety and hygiene measures undertaken by them to mitigate the risk of covid-19 infection. Sgs is an approved assessment body for the quality council of india (qci) wash scheme

Vulnerability Assessment and Penetration Testing (VAPT) describes a broad range of security testing services designed to identify and help address cyber security exposures. The evolving tools, tactics and procedures used by cybercriminals to breach networks means that it’s important to regularly test your organisation’s cyber security. VAPT helps to protect your organisation by providing visibility of security weaknesses and guidance to address them. VAPT is increasingly important for organisations wanting to achieve compliance with standards including the GDPR, ISO 27001 and PCI DSS. In order to ensure that you choose the right type of assessment for your organisation’s needs, it’s important to understand VAPT services and the differences between them. The diverse nature of VAPT assessments means that they can vary significantly in depth, breadth, scope and price.

Reduce duplication of effort in ethical trade auditing with a sedex members ethical trade audit (smeta) from sgs. The supplier ethical data exchange (sedex) is a web-based system designed to help organisations manage data on labour practices in their supply chain. Members have the benefit of being able to publish their smeta audit reports directly on the sedex system for viewing by all customers. Sedex members have agreed the best practice guide, a common methodology to improve audit standards and promote mutual acceptance of audit reports. In addition to the principles in the eti base code, smeta also review performance against the right to work of migrant workers, management systems and implementation, sub-contracting and home working and environmental issues. Prior to your audit, we request access to the self-assessment questionnaire already completed by sites to be audited. The audit length then typically ranges from one to four days on site depending on the number of employees. At the end of the audit, a corrective action plan is left with the facility and a full report is provided and uploaded to the sedex database. After the auditing process is complete, we can then work with you to verify the completion of corrective action plans. Sgs has a long and distinguished involvement in sustainability auditing against the requirements of various codes and standards. We are a founding member of the sedex associate auditor group which works with sedex to drive convergence in audit methodology and reporting. Discover how smeta auditing from sgs can help you and your suppliers maintain compliance with ethical trading requirements.

Confirm that your food products meet the highest possible standards with SQF certification from SGS. SQF is recognised by major retailers and foodservice providers around the world who require a rigorous, credible food safety management system. Designed as a food safety program, SQF also covers product quality with the SQF quality code, a feature that is unique to a certification program of this type. We offer SQF certification to confirm that your organisation produces, processes, prepares and handles food products to the highest possible standards globally. SQF applies to the entire supply chain, including the following: Farm to fork A separate standard to assess product and service quality attributes A quality shield that can be displayed on the products of quality certified sites The Codex HACCP methodology to identify and control food safety and food quality hazards An ethical module SQF requires a designated on-site practitioner responsible for the implementation and maintenance of the program. WHY CHOOSE SQF CERTIFICATION FROM SGS? SQF certification helps your business to: Improve process management by helping to identify and manage risk Prepare for existing and new food safety and regulatory requirements Provide proof of due diligence and instill confidence in food safety, quality and legality Monitor product safety and quality Gain a higher level of compliance for all programs Increase profits Reduce customer complaints Improve traceability Reduce recalls and withdrawals SQF FOOD CERTIFICATION – RECOGNISED BY GFSI As a world leading provider of certification services, we offer you in-depth expertise in SQF requirements. The SQF program is recognised by the Global Food Safety Initiative (GFSI) as a scheme that can offer a seamless ‘field to fork’ food safety and quality certification solution. It provides supply chain management for the following processes: Primary production Food manufacturing Storage and distribution Food packaging manufacturing

SA 8000 is an international certification standard that encourages organisations to develop, maintain and apply socially acceptable practices in the workplace. It was created in 1989 by Social Accountability International (SAI), an affiliate of the Council on Economic Priorities, and is viewed as the most globally accepted independent workplace standard. It can be applied to any company, of any size, worldwide. SA 8000 certification addresses issues including forced and child labour, occupational health and safety, freedom of association and collective bargaining, discrimination, disciplinary practices, working hours, compensation, and management systems. As well as setting workplace standards worldwide, SA 8000 also embraces existing international agreements, including conventions from the International Labour Organisation, the Universal Declaration on Human Rights and the United Nations Convention on the Rights of the Child. Adopting SA 8000 certification means an organisation must consider the social impact of their operations in addition to the conditions under which their employees, partners and suppliers operate. It can be applied to any company, of any size, worldwide. Certifying your organisation against SA 8000 with an SGS audit will help you develop and improve social accountability across your operations. Working with our experienced auditors to implement the most globally accepted workplace standard demonstrates social accountability when bidding for contracts and expanding your organisation. Benefits of SA 8000 Certification Standard Proves your commitment to social accountability and to treating your employees ethically and in compliance with global standards Improves the management and performance of your supply chain

Patient safety is paramount, and CV Labels is certified to PS 9000:2016 – the application standard developed by the Pharmaceutical Quality Group (PQG) for the manufacture of packaging materials for medicinal products – to ensure they are fit for purpose and safe to use. The standard is relevant to all parts of the pharmaceutical industry supply chain, and our accreditation is your assurance that the label solutions we deliver will minimise any risk to you and your patients. The key elements of our certificated PS 9000:2016 system are: Quality control Ensuring a clear implementation of practices across our production process, including electronic interfaces to assure high-quality, fit-for-purpose products. Roles & responsibilities Each staff member has a clear understanding of their individual role and responsibilities, in terms of producing quality products.We also make sure that team roles and responsibilities are clearly understood. GMP Incorporating Good Manufacturing Practice to ensure materials are of appropriate quality, and that correct procedures are followed in terms of checking, traceability, contamination and hygiene. Risk management Our structured approach to the risk management of packaging operations ensures effective controls and mitigation activities are detailed, eliminating or reducing the impact of potential issues. Compliance Production and quality documentation is always available and used to support regulatory compliance. Harmonisation Our systems help with the integration of any additional regulatory, quality and GMP requirements, ensuring fast, efficient certification. Commitment As a company, we are committed to complying with all relevant statutory and regulatory pharmaceutical packaging safety and GMP requirements. This is addition to our own set of rigorous quality standards.

Our fast and efficient organic certification programme allows you to respond to the public’s growing awareness of sustainability issues and the push to protect natural resources and biodiversity. It also provides you with an effective entry-to-market tool for the world’s key organic markets. In addition, our independent organic certification service addresses concerns about: genetically modified organisms (gmos) harmful chemicals, such as pesticides and synthetic fertilizers hormones, antibiotics and veterinary drugs in animal feed wherever you are within the food supply chain, your organisation can take advantage of our globally-available services and participate in this continuously growing market. Our highly qualified experts provide an organic certification service according to the standards relevant for the most important organic import markets: the european union – organic regulations ec 834/2007 and ec 889/2008 the united states of america – the national organic programme (nop) also, the government of india - national programme for organic production (npop) if you want to comply with other certification schemes or organic standards, we can combine them all into a single, cost effective audit. Sgs certification farmers, processors, traders and every other operation in the organic production chain must be inspected and certified each year. This ensures compliance or equivalency with the organic production requirements of the intended market. Therefore, if you are an operator wanting to farm organically (or manufacture organic products) and gain sgs certification, we will annually inspect all of the premises and production methods involved in your organic production. the organic products that we certify may use the designated organic standard logo, as well as the sgs organic logo. This can help to distinguish your product in the market and adds brand value, since consumers are assured that the products they are purchasing are authentically organic.

Audit the non-GMO supply chain with SGS and verify the quality management systems in place from the seed to the market place. Selling food and/or feed that is non-genetically modified (non-GMO) places the burden of proof on the supply chain. Our Non-GMO Supply Chain Standard helps organizations, irrespective of type or size, to supply verifiably non-GMO product. The scope of certification can extend from a single actor in the supply chain, a few or even the whole production process. What does the certification standard cover? From the seed, through the growing process and harvest, transportation, collection, storing and processing to the market channel, we offer independent certification of the quality management systems. Certification also includes the verification of legal requirements relating to the labeling and traceability of GMOs. Based on EU regulations concerning non-GMO, including Directive 2001/18/EC and regulations 1829/2003 and 1830/2003, our standard can be applied to all processes in the supply chain: • Seed supply • Farming • Trading • Processing As well as services to the supply chain: • Storage • Transport • Sampling and analysis Operators achieving certification will be subject to annual surveillance audits to ensure that compliance is maintained. Non-GMO supply chain certification does not replace compliance with national and international regulations.

Sgs’s marine stewardship council (msc) certification services ensure compliance with internationally-recognized standards covering sustainable fishing and seafood traceability (through chain of custody certification) for wild caught fish. Msc chain of custody before a seafood product can carry the msc eco-label, the fishery must acquire the msc fisheries certification. In addition, all companies in the supply chain that take ownership of the product must acquire the msc chain of custody certification. This includes distributors, wholesalers, manufacturers, pack houses, traders, retailers, catering organisations and restaurants. Each company audited must demonstrate that it has effective traceability systems in place to ensure that only seafood from a certified fishery carries the msc logo. This helps to prevent illegally-caught fish entering the supply chain, and the mislabelling of products and species substitution. The msc chain of custody certification is valid for three years and subject to annual reviews.

Stand out from the competition with iso 9001:2015 certification with an audit against this internationally-recognised quality management system (qms) standard from sgs. Adopting and developing a qms is a strategic decision that enables organisations to continuously improve their overall performance and focus on providing customers with products and services of consistent quality. What is an iso 9001:2015 quality management system? supporting an organisation’s aims and objectives, an iso 9001 qms documents the processes, procedures, and responsibilities for achieving quality policies and objectives. Based on eight quality management principles, the iso 9001:2015 standard defines the way an organisation operates to meet the requirements of its customers and stakeholders: customer focus leadership involvement of people process approach organisational context continual improvement fact-based decision making risk-based thinking what are the benefits of iso 9001:2015 certification? iso 9001 certification helps organisations to develop and improve performance, as well as demonstrate high levels of service quality when bidding for contracts. Certification follows successful completion of an audit against the iso 9001 standard and enables organisations to: operate more efficiently meet statutory and regulatory requirements reach new markets identify and address risks

Comply with the iso 50001 energy management system standard to easily improve energy performance, cut costs and both meet and exceed customer expectations. Effective energy management systems (enms) help your organisation to establish processes to improve energy performance. Implementation should reduce your energy costs, greenhouse gas (ghg) emissions and other environmental impacts. The iso 50001 standard establishes an international framework for the supply, use and consumption of energy in industrial, commercial and institutional organisations. Implement an iso 50001 compliant sustainable energy management system and demonstrate that your organisation commits to continuously improving energy performance. Sgs and its global network of qualified energy management professionals can help you through the process of becoming iso 50001 certified with training, gap assessments and certification audits. Achieve iso 50001 certification with independent assessments and audits from sgs to stand out from the competition and commit to energy efficiency.

ISO 45001 certification – reduce your organisational risk and promote occupational health and safety (OHS) by working with SGS to achieve certification or migrate to the new standard. An Occupational Health and Safety Management System (OHSMS) is a fundamental part of an organisation's risk management strategy. Implementing an OHSMS enables an organisation to: Protect its workforce and others under its control Comply with legal requirements Facilitate continual improvement ISO 45001 is the new international standard for an OHSMS. While it is similar to OHSAS 18001, the new ISO 45001 standard adopts the Annex SL top-level framework of all new and revised ISO management system standards. ISO 45001 can be aligned with other management systems standards, such as ISO 9001:2015 and ISO 14001:2015. ISO 45001 was published in March 2018. Below are key requirements and differences from OHSAS 18001.

Iso 28000 supply chain security management systems protect your goods from point of manufacturing to point of sale. As global trade expands, so do the opportunities for criminal elements to infiltrate your supply chain. Reduce the risks with iso 28000 certification. Supply chain security management systems based on the iso 28000 certification standard identify the risk levels across your supply chain operations. This information then enables your organisation to carry out risk assessments and apply the necessary controls with supporting management tools (i.e. Document controls, key performance indicators, internal audit and training). An iso 28000 audit from sgs enables your supply chain security management system to be managed as a business process and its effectiveness to be measured and improved. This means resources can be focused on areas with high-risk concerns. It is also possible to benchmark against international standards. It will also help your organisation link security management to many other aspects of your business activities. Our iso 28000 audit will look at all activities controlled or influenced by organisations that impact your supply chain security, including transportation of goods along the supply chain. We can audit your organisation’s systems against the iso 28000 standard performing a gap analysis and if desired taking you through the full certification process. As the world’s leading verification and certification body, we perform audits against all global and regional security requirements, including: tapa fsr (also certifiable) tapa tsr and c-tpat demonstrate your commitment to supply chain security management systems and protect your goods and brand across the world with iso 28000 certification from sgs.

Iso/iec 27701 is a privacy extension to iso/iec 27001 information security management and iso/iec 27002 security controls. it provides guidance on the protection of privacy, including how organizations should manage personal information, and assists in demonstrating compliance with privacy regulations around the world. Benefits: builds trust in managing personal information provides transparency between stakeholders facilitates effective business agreements clarifies roles and responsibilities supports compliance with privacy regulations reduces complexity by integrating with the leading information security standard iso/iec 27001

With ISO 27001:2013 you can demonstrate to existing and potential customers, suppliers and shareholders the integrity of your data and systems and your commitment to information security. It can also lead to new business opportunities with security-conscious customers; it can improve employee ethics and strengthen the notion of confidentiality throughout the workplace. It also allows you to enforce information security and reduce the possible risk of fraud, information loss and disclosure. Partnering with SGS for your information security certification means better-performing processes, increasingly skilful talent and more sustainable customer relationships. We have a history of undertaking and successfully executing large-scale, complex international projects. With a presence in every region around the globe, our people speak the language and understand the culture of your local market. We can help you comply with ISO 27001:2013 efficiently and cost effectively. Contact us now to find out more.

Iso 22716 is an international standard of good manufacturing practices (gmp) for the cosmetics manufacturing industry and describes the basic principles of applying gmp in a facility that produces finished cosmetic products. This guideline offers organised and practical advice on the management of human, technical and administrative factors affecting product quality. Iso 22716 provides a widespread approach for an organisation’s management of quality system through practical methods. It covers manufacturing, storing, packaging, testing and transportation processes. It does not apply to research and development activities and the distribution of finished cosmetic products. Even though the standard focuses on product quality, it does not include the safety of the employees engaged in production or protection of the environment. The guideline has been approved and accepted by many global regulatory bodies, such as the food & drug administration (fda), the international cooperation on cosmetics regulation (iccr) and the european committee for standardisation (cen). Why choose iso 22716 certification from sgs? enables the organisation to manage the quality and safety requirements of its supply chain. Ensures that the organisation meets legal compliances. Implemented easily in all sizes and levels of complexity, and compliance of legal requirements. Controls hazards and risks associated with cosmetic products, ensuring continuous improvement.

Most organisations will at some point be faced with having to respond to an incident that may disrupt or threaten the day-to-day operations of their business. ISO 22301 certification will help improve the way any business manages this eventuality. It ensures a planned effective business continuity management (BCM) system is in place, enabling you to respond effectively to any disruption. SGS’s certification expertise makes us an ideal partner for all your BCM certification requirements. The overall BCM programme must be managed through your business continuity plan and activities such as training, exercises and regular reviews. Even if your organisation has never experienced a serious incident, establishing a BCM system, built on ISO 22301, helps to define key business processes and the impact that could result from any threats. Your BCM should include a Business Impact Analysis (BIA), an inherent part of ISO 22301. A BIA helps you identify the critical activities, dependencies and resources supporting your key products and services, as well as the impact their failure would have on the organisation. Implementing the results of a ISO 22301 certification audit from SGS will increase your organisation’s resilience and recovery and improve your risk profile with clients, insurers and stakeholders. To help guide you to successful certification we offer a variety of training courses to meet the requirements of any organisation. Set your organisation ahead of the competition with a ISO 22301 certification audit from SGS.

Meet food safety standards through ISO 22000:2018 certification with SGS. ISO 22000:2018 certification covers all the processes in the food chain that impact the safety of the end product. The standard specifies the requirements for a comprehensive food safety management system, as well as incorporating the elements of Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP). ISO 22000:2018 creates a single food safety standard that harmonises the various national standards into one easy-to-understand set of requirements that are simple to apply and recognised around the world. This internationally recognised food safety standard can be used by all organisations in the food supply chain from farming to food services, processing, transportation and storage through packaging to retail. Our ISO 22000:2018 certification service helps you to demonstrate your commitment to food safety. Whether you hold an existing ISO 22000 certificate and wish to transition, or you are new to certification and want to understand the benefits to your business, we can support you with everything from audits to implementation and training. Why choose ISO 22000:2018 certification from SGS? Our experienced, trained and competent auditors will assess your organisation against ISO 22000:2018 food safety management system requirements. Gaining ISO 22000:2018 certification helps your organisation to: Confirm your organisation’s commitment to food safety Sell your products through the food supply chain more easily Improve your competitive position by demonstrating your compliance to food safety standards Control and reduce food safety hazards

At sgs we can help your organisation, venue, or event improve its environmental performance and demonstrate your commitment to promoting a sustainability management system. Our assessment against the iso 20121 standard helps your organisation to improve the sustainability of events by reducing their impact on the environment. Events impact the environment and economy at several levels including water consumption, solid waste production, and energy consumption, effects on biodiversity, employment and supplier selection. An iso 20121 sustainability management system helps your organisation to set and achieve realistic targets as well as implement the policies and procedures to implement best practice. We can provide you with a full range of assessment and audit services related to iso 20121 certification. Educate and inform your team with sgs-led training and workshops on the audit and implementation processes. When you’re ready we can then carry out the relevant assessment and certification audits. Your organisation or event’s supply chain is equally important to your sustainability management system. We can carry out second party audits to monitor your supply chain, anywhere in the world. The standard can be applied to all occasions, from a local craft show to a major event and is applicable to event owners, organisers and suppliers. Demonstrate your commitment to sustainability and contact sgs to assess and audit your iso 20121 event management certification.

The ISO 20000 standard focuses on the integration and implementation of coordinated service management processes. Its aim is to provide ongoing control, greater efficiency and opportunities for continuing improvement. That means working within your organisation to align the staff and procedures of your service desk, service support, service delivery and operations team. The standard aimed at achieving quality assurance in IT service quality consists of two main parts. ISO 20000-1 - a formal specification that defines the requirements for an organisation to deliver managed services of an acceptable quality for customers, against which your compliance can be assessed ISO 20000-2 - a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1. The Code of Practice is particularly useful for organisations preparing for an audit against ISO 20000-1 or planning service improvements ISO 20000 certification demonstrates the reliability and quality of your IT services to employees, stakeholders and customers. We offer a wide variety of training courses for all levels of ability and awareness including Foundation and Lead Auditor Training programmes. An ISO 20000 certification audit from SGS will help your organization develop and improve performance.

The ISO 15378 – Primary Packaging Materials for Medicinal standard was developed by stakeholders in the pharmaceutical sector to provide a quality management system (QMS) for suppliers of materials intended to be used as packaging for medicinal products. When you certify your operation against the ISO 15378 standard, you mitigate your risks especially related to contamination, mix-ups and errors. Further, you ensure your customers of the compliance of your QMS. SGS provides reliable, independent ISO 15378 certification for your pharmaceutical packaging materials manufacturing operation. During your audit prior to certification we analyse your operation, identifying strengths and outlining the areas where improvement is necessary. SGS is a globally recognised leader in certification for the pharmaceutical sector. The SGS global network of auditors understand your manufacturing processes and the precise meaning of all aspects of the standard. The ISO 15378:2006 standard includes a number of important QMS guidelines for primary manufacturers of glass, plastic, rubber, aluminum and other materials used for medicinal packaging, including: Compliance to legal requirements Identification, reduction and control of risks including contamination and manufacturing errors Improved efficiency and cost-effectiveness in your operation Partner with SGS when you need to demonstrate your ability to quality provide packaging materials for the pharmaceutical industry and help improve patient safety.

ISO 14001:2015 proposes an increasingly strategic approach to environmental management – work with SGS to transition to the new edition. The publication of ISO 14001:2015 in September 2015 is the final stage in the revision process of the standard. This version replaces ISO 14001:2004, though there is a three-year transition period. We offer a suite of solutions to help your organisation’s transition from its current ISO 14001:2004 certification to meet the requirements of ISO 14001:2015. ISO 14001:2015 – the main changes The ISO 14001:2015 adopts the High Level Structure specified in ISO Annex SL. This structure is now the required framework for all new and revised management system standards. The ISO team responsible for the revision process (subcommittee ISO/TC 207/SC1) has identified the following emerging changes as a result of their revision. Strategic environmental management There is a new requirement to understand the context of an organisation when determining external and internal issues relating to its activities and the environment. Actions to address these issues within the Environmental Management System (EMS) are also required. Leadership A new clause has been added with particular responsibilities for top-level management to express their leadership and commitment to environmental management. Top-level management may assign this responsibility to others, but will retain accountability.

ISO 13485 certification from SGS helps you achieve approval, sell your devices more effectively and reduce the number of supplier audits. The ISO 13485 standard, currently ISO 13485:2016 Medical Devices – Quality Management Systems – Requirements for Regulatory Purposes, sets the basis for a quality management system for organisations involved in the life-cycle of a medical device. Certification demonstrates your commitment to meeting your customers’ requirements and supports regulatory compliance in many jurisdictions. Our wide range of regulatory approvals, our United Kingdom Accreditation Service (UKAS) accreditation and close links with medical authorities enable us to meet your certification requirements effectively. For many markets, ISO 13485 certification is not sufficient on its own and the appropriate local regulatory certification is also required to legally manufacture and sell medical devices. With a strong reputation for certification, we have the expert knowledge and global networks of auditors to help you achieve your objectives. Why Choose ISO 13485 Certification from SGS? We offer a global service for UKAS accredited ISO 13485 certification. Our worldwide presence means your audit will normally be carried out by local-language auditors. We can help you: Gain UKAS accredited ISO 13485 certification Demonstrate your commitment to meeting your customer requirements Comply with regulations and gain the additional local regulatory certification you need to manufacture and sell medical devices ISO 13485:2016 is applicable to all manufacturers and providers of medical devices, component manufacturers, contract service providers and distributors of medical devices. We can also help you build strong foundations for your medical devices certification strategy with our UKAS accredited ISO 13485:2016 audit, supporting regulatory approvals globally.

You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers. Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement. Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organisation cares about customer feedback and receives, manages and resolves customer complaints effectively. Certification against ISO 10002 will provide your organisation with a high quality and reliable complaint management system, including the following characteristics: Visibility Accessibility Responsiveness Objectivity Confidentiality Customer-focused approach Accountability Continual improvement We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. Our ISO 10002 Foundation Training is designed to provide any organisation with the fundamentals of the ISO 10002 requirements. Contact your local SGS representative for further details. Partner with SGS to improve customer service standards and complaint management with the implementation of ISO 10002.