Autodialer
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The Smart dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available when the calls it places are expected to be answered. While, auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call,
Autodialer
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The IVR's dialer automatically calls a list of phone numbers, monitors the pointless calls, such as answering machines and busy signals, and then links a waiting representative with the customer. The telephone numbers can be unambiguously specified or imported via a file. Imported calls can be loaded along with names and other tagged data for easy future identification, categorized using campaign names, and dialed using standard Auto dialer.
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auto dialer
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auto dialer
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