Contact Center Solution in Noida

Contact Center Solutions

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We are offering contact center solutions. Our contact technologies excellence center (ctec) has extensive experience and expertise in providing end-to-end customer integration management. Our portfolio consists of interactive voice response systems (ivrs), dialers, loggers, automatic call distribution (acd) middleware, customer relationship management (crm) solutions, workforce management and custom built applications for industries like telecommunications,banking financial services and insurance, transportation, utilities and healthcare.

Contact Center Software Solutions

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This is a system that allows businesses to manage many communication channels such as phone, email, live chat, instant messaging, SMS text and social media. It can be used as a part of a customer support or help desk software to help clients solve problems and solve issues. The main function of the software is to route agents to customer contacts and track and report key metrics in relation to those interactions. In contact center software, there are user-established rules to assist in contact routing to a user who has the appropriate skill set to handle specific types of inquiries. Basically, the contact center software had unlimited functionality, primarily to root inbound phone contacts.

Contact Center Solution Service

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Contact Center Solution Service, hosted ivr services