Livesalesman Sector 2, Noida, Uttar Pradesh

Our Technical Support Solution is aimed at providing immediate help and fast resolution to your customers when they face issues with your productservices, thus preventing negative feedback or returns. We not only provide Level 1 support but are also capable of handling complex tier 2 and tier 3 support questions for both consumer and enterprise customers. We work with you to ensure that our technical supportteam is thoroughly trained in your products or services to ensure uninterrupted 24×7×365 Technical Support for your customers via phone, chat, andor email.

The real opportunity and the next generation of growth for ecommerce businesses globally is going to come from fast growing overseas markets like china, korea, japan, middle east to name a few. However, majority of the consumers do not speak english. How can you successfully sell to them if you customer service does not speak their language? translation is not enough! customer support in local language is key to the success of e-businesses wanting to capitalize on new foreign markets and nationalities.

Personal shopper is a espcially designed customer service and sales solution for online fashion retailers such as online lingerie boutiques, online apparel businesses or websites that are sell fashion footwear and other accessories. Having worked with many fashion e-businesses, we feel that such businesses require specialized customer service or sales staff to serve their customers. Fashion cannot be sold simply by answering customer queries from a knowledge base. It requires knack for understanding fashion and being able to give recommendations to the customer to help herhim make the right buying decision. Sheer choice of products available on websites can be really baffling for any customer and they appreciate if they can get real time assistance in picking the right product out of 1000s available on the website.

Even though more instant communication channels such as live chat and phone support are gaining popularity, the good old email support is still the preferred communication channel for some customers. Simple auto-response acknowledgment with the help of technological tools available to e-businesses can not set a customer service standard as they do not answer customer's questions. Infact they erode customers' trust in you and is indicative of a bigger problem in the form of the business lost by the websites due to this because customer's interest in doing business with you wanes over time.

Using live chat technology, we provide your website visitors with a comfortable conversation platform where they can speak with our outsourced live chat agents to get instant help right on your website. Your visitors are clearly more happy as they do not have to dial your helpline number, go through the ivr menu and wait in a long queue to speak with a live human being. For your business, it translates into much lower customer service cost as a live chat costs nearly about half of a customer service call.

For us customer service is much more than just answering customers’ questions and resolving their problems. Customer service is the lifeblood of any brand which can make or break a brand. We believe in delivering superior customer service experience that distinguishes and puts your brand a notch above your competitors in the mind of your customers. Product lines may be similar and price advantages are diffcult to maintain over time, however outstanding customer service can be a sustainable competitive advantage which can set your brand apart and we will help you achieve that.

Even though more instant communication channels such as live chat and phone support are gaining popularity, the good old email support is still the preferred communication channel for some customers. Simple auto-response acknowledgment with the help of technological tools available to e-businesses can not set a customer service standard as they do not answer customer's questions. Infact they erode customers' trust in you and is indicative of a bigger problem in the form of the business lost by the websites due to this because customer's interest in doing business with you wanes over time.