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Virtual Number Service
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A virtual number is one which bears no physical telephone line associated with it. On ringing up, the customer is greeted with a preset IVR message, which eventually asks the customer, who they would like to speak, and route the call as per the inputs provided. All the calls being routed via a virtual number, it helps to monitor call performance as well, which includes missed calls, how long an agent takes to answer a call, how many minutes are spent on each call and so on. Also it allows to listen to call recordings.
