Itil Intermediate Certification
ITIL® Overview\r\n\r\nITIL® 2011 Foundation\r\n\r\nITIL® Lifecycle\r\n\r\n Service Strategy (SS)\r\n Service Design (SD)\r\n Service Transition (ST)\r\n Service Operation (SO)\r\n Continual Service Improvement (CSI)\r\n\r\nITIL® Capability\r\n\r\n Planning, Protection & Optimization (PPO)\r\n Service Offering & Agreements (SOA)\r\n Release Control & Validation (RCV)\r\n Operational Support & Analysis (OSA).
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