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      Academy     KAPLON Diploma in BPO           Duration: 6 Months Communicate English Basic English Grammar with written test Reading, Writing, Dictation and understanding Vocabulary Developing Pronunciation with Rhythm Self IntroductionExtemporeJAM Sessions Group activities Personal Grooming – Dressing, Body Language, Basic etiquettes, Mannerism etc. Listening skills Advanced Vocabulary Voice Clarity Advanced Extempore & Impromptu Group discussion skills & Practice Debate Role play & Voice Recording Presentation Skills Public speaking Mind powder training Developing leadership skills Confidence Building-positive attitude Resume Writing Interview skills Mock interview Voice & Accent Introduction to B.P.O. & Call Center Industry. Customer Service Telephonic Etiquette Probing (Handling Complaint and tricky Situation) Tongue Twisters & Mouth Exercise Voice Modulation & Intonation Accent Neutralization (The Vowel, Plosive, TH sound) Mock calling, Mock Interview Call Simulation Online Calling   KAPLON CALLTECH FRESHER                   Duration: 4 Months Basic English Basic English Grammar Reading and analyzing texts Improving Vocabulary Developing Pronunciation Self introduction JAM session Extempore Group Activity – GDDebatesRole play Basic Etiquettes Understanding word and sentence stress Advanced English Advanced English Grammar Reading accuracy Advanced Vocabulary Advanced Group Activity Developing neutral accent through voice recording Presentations skills Developing leadership skills Personal grooming Introduction to BPO and Call Center Industry Classification, functioning and work environment in BPO Voice & Accent Introduction to Voice & Accent Sellingdelivering customer service over phone Probing (Handling complain & tricky situation) The agent: eligibility, recruitment & training Voice & Accent Mouth exercises Vowel sound, the plosive sounds, the TH sound & pronunciation drill Soft skills Mock calling Frequently asked HR questions Mock interview KAPLON CALLTECH DYNAMIC                   Duration: 2 Months Advanced English Advanced English Grammar Reading accuracy Advanced Vocabulary Advanced Group Activity Developing neutral accent through voice recording Presentations skills Developing leadership skills Personal grooming Introduction to BPO and Call Center Industry Classification, functioning and work environment in BPO   Voice & Accent Sellingdelivering customer service over phone Probing (Handling complain & tricky situation) The agent: eligibility, recruitment & training Voice & Accent Mouth exercises Vowel sound, the plosive sounds, the TH sound & pronunciation drill Soft skills Mock calling Frequently asked HR questions Mock interview   KAPLON SMART ENGLISH                           Duration: 1.5 Month (Elementary knowledge in English with strong foundation) Basic English Grammar Reading and analyzing texts Improving Vocabulary Developing Pronunciation Self introduction JAM session Extempore Group Activity – GDDebatesRole play Basic Etiquettes KAPLON ADVANCED ENGLISH                           Duration: 1.5 Month (Fluency development & Building confidence to crack interview) Advanced English Grammar Reading accuracy Advanced Vocabulary Advanced Group Activity Developing neutral accent through voice recording Presentations skills Developing leadership skills Personal grooming KAPLON ADVANCED ENGLISH                           Duration: 1.5 Month (Fluency development & Building confidence to crack interview) Advanced English Grammar Reading accuracy Advanced Vocabulary Advanced Group Activity Developing neutral accent through voice recording Presentations skills Developing leadership skills Personal grooming KAPLON SMART EXECUTIVE                      Duration: 3 Month Kaplon Smart English + Kaplon Advanced English   KAPLON STYLISH ENGLISH                     Duration: 1.5 Month (Voice & Accent Training) Induction to BPO Customer Service Customer Relationship Management (CRM) Telephonic Etiquette Selling Skills Probing (Handling complaint and tricky Situation) Tongue Twisters & Mouth Exercise Voice Modulation & Intonation Accent Neutralization (The Vowel, Plosive, TH sound) Accent Training (UK & US) Cultural Awareness HR Fundamentals Mock Calling, Mock Interview           GMAT Portal GMAT Portal provides GMAT aspirants with various study material and tips for preparation, all for FREE. 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