Customer Relationship Management
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Crm gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities. benefits enables you to deliver an outstanding customer experience generate insight on customer behavior for your sales team track effectiveness of activities and campaigns facilitates collaboration between team members comprehensive reports help you make informed decisions crm modules & features campaign management plan campaign and target segment budgeting and roi analysis campaign reporting tele marketing call scripting customizable sales life cycle segmentation and grouping of prospects lead management - lead capturing and assignment rules definition email marketing calendar & task management sales management quotation analysis price book matrix sales team hierarchy and territory management account and contact management approvals and workflows sales analytic and customizable dashboard forecast management commission calculations mobile crm integration (apple, android apps) integration with financial erp service management contract management service request managementreal time knowledge basecase resolution and activity analysisservice level agreements (sla)self service customer portalasset and product managementwarranty managementcalls escalationsbusiness intelligence reports